Falk Cookware's Delivery Information

Most items listed on our website are not held in stock at our South African premises and are rather ordered from either the Belgium factory or our distribution center in France.  This enables us to offer you access to our whole range of products and not just a selected few.

delivery process

Our Delivery Options:

Door-to-door Courier (via Dawn Wing, FastWay or FedEx):

NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.
Your order will be delivered directly to your door.


What is our return policy?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

If you are not satisfied with your purchase, you have 30 days from your order date to make a return.

To be eligible for a return, an item must be unused and in the same condition that you received it.

You will be responsible for covering return shipping costs. To start the returns process and receive a return shipping label, please email us at returns@falkcookware.co.

You will receive a refund in the form of a credit to your original payment method within 7 days of us receiving your return. Shipping costs for the original order are not refundable.